Shipping policy

 

Sales Orders

Water Service Company reserves the right to accept or reject any order request. Possession of a price sheet or a product catalog does not constitute an offer to sell the listed products. These terms and conditions are applicable to all accepted orders.

Shipments / Pickup and Acceptance

All shipments are F.O.B. shipping point, and shipping costs are the customer's responsibility. The shipping carrier will be selected by Water Service Company unless otherwise specified on your purchase order and agreed upon by us. We are not liable for any delays in delivery, nor shall the freight carrier be deemed an agent of Water Service Company. Approximate weights are provided for shipping purposes. Additional time may be required for special orders, large orders, or items not in stock. Out-of-stock items will be back ordered and shipped upon receipt. We are not responsible for delays due to conditions beyond our control.

Orders must be picked up within five business days of notification of order completion. If not picked up within this time frame, the items will be returned to inventory, and a 5% restocking fee will be charged. Orders will be delayed or not processed if accounts are delinquent without prior arrangements made with the Credit Department.

Any discrepancies in shipped orders must be reported within five business days from shipment acceptance.

Damaged Merchandise

Most products come with a limited warranty covering materials and workmanship. Some products may be covered by the original manufacturer’s warranty. Please refer to the Limited Warranty information for specific products if applicable. No other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement shall apply to any sale. Our liability is limited to the purchase price of the product.